Purchases and refunds
Preliminary version · Last updated: November 14, 2026
The Beastvale store is open. These are the terms that apply to your purchases; please read them before buying. We sell cosmetic items only: never a power advantage or paid loot boxes.
1. What is sold
- Bells (“Campanillas”): the game’s virtual currency (100 Bells = €1), in packs, to obtain cosmetic items (looks, wings, mounts, adornments…).
- Monthly subscriptions: with daily Bells rewards and one item of your choice each month.
- Some items may also be bought directly in euros, without buying a pack.
2. Prices and payment
- Prices are always shown in euros, taxes included, next to the equivalent in Bells, before you pay.
- Payment is processed by Stripe on its secure payment page. We do not see or store your card details. Before paying you will see who is the seller and the total amount.
- Any announced discounted offers will be real and have a public calendar; we will not use fake countdowns.
3. Adult purchases and spending limits
- To buy you must be over 18 and signed in; you will confirm this with a checkbox before your first purchase.
- You can set spending limits (by default, €50 per day and €100 per month). Raising them requires confirming again.
- Larger purchases ask for an additional explicit confirmation.
4. Delivery and right of withdrawal
Bells and items are delivered to your account immediately. As a European Union consumer you have 14 days from purchase to withdraw without giving a reason. When buying immediately delivered digital content, we will ask you, with a separate explicit checkbox, to consent to immediate performance and acknowledge that you lose the right of withdrawal for what you have already used or consumed. As long as they have not been spent, unused Bells remain refundable within those 14 days.
The game will also include a withdrawal function reachable from the store itself, in line with Directive (EU) 2023/2673, and you can also write to soporte@beastvale.com with your account and order details.
5. How to request a refund
Write to soporte@beastvale.com with your player name and the payment receipt (sent to you by email). Where applicable, we will refund the amount by the same payment method within 14 days of receiving your withdrawal request, and remove from your account the refunded Bells you have not spent. If you already spent them, your balance may go to zero or negative and new purchases will be blocked until it is settled.
6. Subscriptions
- They renew every month at the price you saw when subscribing; we will notify you before each renewal.
- You can cancel in a few clicks from the Stripe customer portal, with no penalty. When you cancel you keep the Bells and items already delivered; the subscription stays active until the end of the paid period.
7. Legal guarantee and errors
Digital content must conform to what was advertised. If a purchase does not reach your account, arrives twice or does not work as described, write to us and we will fix it or refund it, without prejudice to your statutory consumer rights.
8. Disputes and chargebacks
If you have a problem, please write to us first and we will resolve it as soon as possible. A refund or a payment dispute removes the corresponding unspent Bells from your account; abuse may lead to account suspension.